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privacyIn Steps to Cope, we want you to be able to tell us in confidence the things that are important to you. It is your right to choose what information you would like to and feel comfortable sharing. Any information you do share will be treated with respect. We will try to keep the information you provide during the 5 steps and the message boards confidential.

However there may be times when we are concerned about you and your safety. When this happens, we will try to talk to you about how important it is that someone outside of the Steps to Cope team knows what has happened or what is happening to you. There are times when we are required by law to pass on that we are concerned about you, and while we will make every effort to involve you in this decision, sometimes this may not be possible. We will only do this if:

  • We are worried about your safety or the safety of others.
  • You disclose that you or someone else has done something to break the law.

In order to try to help keep you safe we will use the details you have provided in your user account, and pass those on to a social worker or the police. If this is not a concern, and we don’t have to get extra help for you, we will keep your details confidential. Your user name and account and the work that you have completed will be stored on a very secure server, where it will be protected. We will keep information on you for 7 years after the Steps to Cope project ends. As part of this work it is really important that we monitor how helpful you have found this website.

computerTo do this, we need to evaluate the service as a whole and the website. Therefore the Steps to Cope team will share some information we have gathered on the website with some other people, including the funders of this service – the Big Lottery, an independent evaluator and the organisations who are responsible for this service – ASCERT, Barnardos, The South Eastern Health and Social Care Trust and the AFINet UK group. However we will never tell them any information which would make them able to identify you.

They will be interested in what area you live in, if you are a girl or a boy, what age you are, and how different you feel after completing the 5 steps.  They would also like to keep an eye on what further support needs you have, and we will provide them some anonymised information from a collection of people across the 5 steps. From time to time, we might think that an answer you have given would be a really good example to help other young people to express themselves, so we may include it on the website or workbook. However this will not include your name or contact details so no one needs to know that it is you.

Contacting you. Sometimes we might want to remind you to come back to the Steps to Cope website to finish a step, or to provide you with some exciting updates. We will also aim to contact you a few times after you finish the 5 steps to track how long the benefits of this work remain with you. We will ask you for permission to do this when you register for an account.



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